Adapting to the Covid-19 Pandemic

Boon Edam Limited | Blog | May 2020

In these unprecedented times, the safety and security of not only our businesses but ourselves and our families are now more important than ever before. These uncertain times pose new challenges for us all; not just from a security standpoint, but a health and safety standpoint as well.

We want to reassure all our customers that despite the current situation, our UK team is working hard to continue to provide you with the excellent service you’ve come to expect. Like many businesses, we’ve had to adapt, but this flexibility is essential in ensuring we can continue to provide for our customers, while also adhering to the current government guidelines. For clarity, here’s a rundown of just some of what we have been doing to ensure that safety and security for everyone is still our top priority: 

Updates for Service and Maintenance.

While many businesses are currently closed, service and maintenance of entrances are still important. This is particularly true for buildings that still need to be operational currently, such as hospitals and supermarkets.  We understand how vital it is to keep these buildings operational, which is why we have introduced a number of new processes to ensure that the vast majority of service and maintenance work can go ahead, while still ensuring the safety of all those involved. 

Sam Ruddock, Health and Safety Manager at Boon Edam UK, is in charge of ensuring these new changes are enforced: 

“In order to protect our technicians and install teams, we have sent briefings updating them on the latest advice from the government,” she explained. “In addition, we have carried out further risk assessments in order to reduce the risk of exposure to COVID-19.” 

Overcoming Health and Safety Risks

Each job presents a different number of risks to overcome. However, there are a number of processes we have introduced that now apply to all work carried out going forward, to ensure the health and safety of our service and maintenance staff while on site. Technicians and installation teams have been equipped with PPE equipment, which, alongside tools, are to not be shared between those on site. Hands are to be washed on a regular basis, especially upon entering and leaving the site. 

Some jobs also require a different approach to normal procedures. For example, buildings that have biometric security installed naturally pose a contamination risk. Where jobs involve the use of biometrics, these sign-in systems are bypassed and a manual sign-in is used instead to minimise the risk of contamination. 

All our service and maintenance work is also carried out while maintaining a 2-metre separation, however, there may be some circumstances where this simply is not possible. In the short-term, this may result in the works needing to be postponed. However, Boon Edam Limited are continuously exploring safe and realistic PPE and RPE options, where due to the nature of the activities, social distancing is not possible. By the end of May, we are confident that all site activities will be able to safely resume and meet government social-distancing guidelines.

Enforcing Cybersecurity, with Remote Workers.

For our other staff members, the majority are currently working from home, as outlined in the government’s guidelines. We’ve introduced a number of measures to ensure that our staff are able to carry out their work as normal, while minimising the threat of potential cyber-attacks

Lee Francis, Head of IT and Infrastructure, has been ensuring our staff are well equipped and safe while working from home:

“Naturally our staff still need to access their work, some of which is still only available within our offices. We’ve been making sure all members of staff can safely and securely VPN into the company while also ensuring we have the needed bandwidth and capacity,” he explained. “We also want our customers to know our staff are here for them just as they would be if they were working in our office. As such, we’ve reconfigured our internet phone lines to redirect calls to our staff’s mobiles instead, meaning support is still only a phone call away.” 

“Staying safe online is also important for all our staff, which is particularly more difficult while working from home.  Despite this, all our staff have received training on best practices while online at home. We also continue to use Sophos Interceptor X for additional protection across all devices our staff will be using while working.” 

Safety and Security for All. 

We understand things may be confusing at this time. If you have any questions, queries or concerns, don’t hesitate to contact a member of our team today.  

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